At this time, the required dates are checked and a cost quote is given after  receiving information concerning the number of guests and type of accommodation required.

2. Customer confirms that they accept the quote.

At this time, the dates are entered in the records book.

3. Booking is Secured when either a deposit is received, or the customers Credit Card Details are obtained.

(Deposits are 20% of full cost or cost of one night, whichever is greater, except during peak period when a deposit of  50% of full cost is required)

Note…until the booking is secured, there is no guarantee of the booking.

4.  Full payment is to be made at time of arrival.

5.  We do not accept Tentative Bookings.

Bookings may be made either by email, phone or in person.

   Refund Policy.

1.                  Generally, no refund will be made once full payment has been received and the guest has commenced their stay.( should there be circumstances where the guest cannot complete their stay, a refund in the form of a Credit can be given, at the Managers discretion.)

2.                  Deposits will only be fully refunded if a cancellation is made more than 28 days from the date of commencement of the booking.

3.                  If a booking is cancelled within 28 days of the commencement of the booking, no refund will be available unless the dates are re-let.

4.       Any cancellation will incur a $25 administration fee.

 Breakages caused by Negligence.

All breakages of equipment, inclusions or property belonging to Top of the Lake Holiday Units, and caused by Negligence or inappropriate behavior by the Guest or a person or pet accompanying the guest, must be paid for by the person in whose name the booking is recorded.

Management takes no responsibility for Loss, Damage or Theft of Guests personal property.